Rogers Canada really cares about their customers
When you think that big companies don’t listen to you, they might just surprise you; even when you are horsing around.
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Re: Rogers Wants to Thank You
Dear Rommel C. Caibal,
We apologize for the delay in responding to your email. We are currently receiving higher email volume than normal, and are attempting to answer all emails as quickly as possible in the order they arrive.
In your recent email you informed us that you would like a free iPhone 3G.
At this time we do not offer the iPhone at $0. However, when taking advantage of our Hardware Upgrade Program, our customers can receive equipment at discounted prices.
For more information, please visit www.rogers.com, visit the FAQ page and type Hardware Upgrade Program in the search bar.
If you have any further questions or concerns please reply to this email or contact our Wireless Customer Care department, 24/7, at 1-888-ROGERS1 or *611 from your handset.
Thank you for choosing Rogers, we appreciate your business. You are a valued customer.
For future email correspondence with respect to this e-mail, please quote reference number XXXXXX
Regards,
Rebecca B
Rogers Online Customer Service
http://www.rogers.com
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Email message that I sent to Rogers Customer Appreciation:
Hello,
As a valued, long-time customer and if you’d really like to thank me, you can send me another iPhone 3G for free. It would make my wife happy and it’ll be to your benefit since I’ll be upgrading her data plan ;)
Happy holidays,
Rommel C. Caibal
(Sent from my iPhone)
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On 8-Nov-08, at 6:15 PM, Rogers Customer Appreciation wrote:
Dear ROMMEL CAIBAL,
It is that time of year… As a valued customer, please join us again for the 2nd Annual Rogers Customer Appreciation Event.
It’s fun, easy, and will only take a few minutes.
THERE’S A GIFT FOR EVERYONE!
You could win 1 of 5 Grand Prizes featuring a flat screen TV & wireless home theatre system. OR take home 1 of over 1,000 major prizes including Sony© Camcorders, Digital Cameras, Blackberry® Curve™ devices and so much more!
